For Financial Institutions migrating to IBS 6.x, certain training sessions will be required as part of their project. But we also offer a number of training sessions, at various costs, that encompass a wider range of topics.

All of the sessions are conducted via the web (Cisco WebEx), but there are also recorded sessions available if the financial institution cannot attend a live session. The visual portion of the sessions will be conducted using the WebEx application, for which you will receive connection information through an automated email invitation. The invitation will also include the teleconference bridge information.

Participant guides will be available for download at least one day prior to the scheduled session via an email sent from the trainer.

The following are training topics scheduled for 2009:

• Banking Manager Administration for administering employee access to the Banking Manager and browsing audit log activity reports
• Banking Manager Customer Service for administering end-user profiles, including resetting passwords & cookies
• Banking Manager Operations for performing end-of-day operations as well as other reporting functionality
• Internet Banking Basic "Retail" Functionality (IBS 5.1.2.x) for a look at the IBS from a retail end-user's perspective
• Internet Banking Cash Management Functionality (IBS 5.1.2.x) for a look at the Internet Banking application from a cash management end-user's perspective
• IBS Enhancements in v5.x an introduction to new features and functionality added in versions 5.0 and 5.1
• Self Service Banking (SSB) Admin and CSR Portal for an introduction to the S1 Banking Portal for SSB Channels (RIB/BIB/Voice)
• Self Service Banking (SSB) Retail Internet Banking (RIB) covers RIB (IBS 6.x) from a retail end-user's perspective
• Self Service Banking (SSB) Business Internet Banking (BIB) covers BIB (IBS 6.x) from a commercial end-user's perspective
• Self Service Banking (SSB) Back Office Processes discusses SSB in different FI environments as well as clearance and other administrative functions in the Banking Portal
• CheckFree WebPay User Functionality from an IBS end-user's perspective on using online bill pay services through CheckFree
• CheckFree Tools from a Sponsor's Administrative perspective on the responsibilities and tools for 1st tier customer support
• Metavante Bill Pay User Functionality from an IBS end-user's perspective on using online bill pay services through Metavante
• Metavante CST from an FI's Administrative perspective on the responsibilities and tools for 1st tier customer support

You can find a list of training sessions as well as links to the schedule and electronic enrollment forms at http://ibs5pp.secure-banking.com/training.htm (times are Central).  For financial institutions migrating to IBS 5.x, there is a session specific to changes and enhancements in that version – the training is not required for a migration, but it is very beneficial.