S1 recently made available the latest version of its hosted Voice Banking solution. Two community financial institutions, First Community Bank, N.A., Bluefield, Virginia and Lamar Bank and Trust, Lamar, Missouri, have gone live with the solution, deploying it in S1’s world-class data center.

Both institutions chose S1’s usage-based ASP model, which enables the banks to leverage low cost toll-free services, as well as potentially lower overhead and management costs that the banks were incurring while deploying and maintaining an on-premise voice system. In addition, both institutions are now able to leverage S1’s expertise and management of their disaster recovery and test systems.

“We are pleased with S1’s Voice Banking solution,” said Robert Pettry, Vice President Marketing, First Community Bank. “Given our growth plans and the increasing demands that 24 x 7 self-service banking places on our operations teams, we chose to move from an on-premise solution to S1’s state-of-the-art data center. We are looking forward to continuing to leverage our existing relationship with S1 as we enable multiple self-service channels on S1’s single platform via the data center. We anticipate this will not only help reduce our operating costs, but also gain higher availability of our self-service solutions as well as decrease our operational risk.”

S1 Voice Banking offers flexibility, speed, and choice, allowing banks and credit unions to respond quickly to the specific needs of their customers and members. With S1, the voice offering is already integrated with other S1 self-service channels, providing a single view of the customer. The solution offers superior functionality and add-on modules. These include funds transfers, stop payments, check re-ordering, English/Spanish language selection, merchant check verification, dormant account lockout, email and/or SMS notification of system errors, multibank support, and more.

Visit us on the Web to learn more about S1 Voice Banking.