Sales and Service
Customer service representatives are under pressure. -They must deliver fast, personable service and provide sound advice while finding ways to close sales with new customers and cross- sell to existing ones. All these tasks must be performed according to ever-changing policies, regulations and goals.
With our solution, your CSRs can perform multiple tasks with a minimum of keystrokes, improve customer satisfaction, and benefit from more time to better understand clients’ needs.
- Increased control of the onboarding process
- Reduced training and monitoring costs
- Extensive case management features
- Outstanding planning tools
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- We serve more than 1,100 branch automation customers
- Rated strongest branch automation suite by Celent Communications (2009)
- Extensive partnerships with leading providers
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"S1’s Branch Banking solutions have kept customers upgrading. 85% of its customer base runs the current release. A high number indeed for a highly customizable in-house solution, suggesting customers are getting value for their maintenance fees."
— Bob Meara, Celent
