To protect the privacy and the security of your personal information, we are introducing a new security feature. The new security feature uses an image called an Icon, and a phrase which helps you to identity that you are at our Web site, not a fraudulent look-alike site. Additionally, the new security feature provides you added safety by helping us to identify you and to prevent unauthorized access to your accounts.
When you visit your branch office, you can identify us and we can identify you. Your Icon and phrase enable you to identify us over the Internet. When you enroll in our new security feature, you will select an Icon and a phrase known only to you. Whenever you login we will show you this Icon and phrase, so you can rest assured that you are accessing our real Web site and not an impostor site.
We can identify you by checking the computer(s) that you are using to access our Web site. Typically you will access our Web site from one or two computers, such as your work and home machines. Either way, our Web site will remember your computer, preventing potential fraudsters from logging into your account even if they acquire or guess your Login ID and password. Should you need to login from a different computer, such as an Internet café, we will take additional steps to verify your identity, through a series of Challenge Questions you set-up at the time of enrollment.
Above all, this new security feature provides a significant increase in your online banking security versus User ID and password authentication without much change in your experience.
To learn more about our new Enhanced Security, please click on one of the
subjects below for more information.
> Enrolling in our Enhanced
Security
> What to
expect when logging into Internet Banking using our Enhanced
Security
> Frequently
Asked Questions and Answers
| STEP 1 | Enter your Login ID. Click Submit. | ![]() | ||
| STEP 2 | Enter your Password. Click Continue. |
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| STEP 3 | Select your ICON and phrase. | ![]() | ||
| An ICON is automatically provided. If you wish to choose a different ICON, click "More ICON Images." | ||||
| Then click on your preferred image. | ![]() | |||
| STEP 4 | Enter a phrase that is secret and unique to you. Click Continue. | ![]() | ||
| STEP 5 | Select your challenge
question. You can access the dropdown list by clicking the arrow
button. Enter the answer. Repeat this process for Challenge Questions #2 and #3. Click Submit. |
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| STEP 1 | Enter your Online ID. Click Submit. | ![]() | ||
| STEP 2 | If we recognize your computer we will display your ICON for you to see. | |||
or | ||||
| If we don't recognize your computer we will ask you one of your secret Challenge Questions. | ![]() | |||
| then | ||||
| After you answer your Challenge Question correctly, we will show you your ICON and phrase. | ||||
| STEP 3 | Once you recognize your ICON and phrase, you can then enter your Password and feel safe while you conduct your financial transactions online with us. | ![]() | ||
Q1: Why do I need this new security
feature?
A1: We are providing an enhanced security feature that
helps protect you while you access your accounts online. On the Internet today,
fraudsters attempt to steal your identity by impersonating the Web sites you
trust. We are committed to proactively protecting you, our customer, against
such attacks. This new security feature helps us do this.
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Q2: Where do I enter my Password?
A2:
The login process has improved to protect the privacy and the security of your
personal information. We will still ask you for your Password, but not until we
have confirmed your identity and let you know you are at the correct Web
site.
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Q3: How will you confirm my
identity?
A3: We will confirm your identity by two authentication
“factors.” These factors include:
We use your computer as the
second-factor (something you have). If we cannot confirm your identity or we do
not recognize your computer, we will ask you a Challenge Question to which only
you know the answer. These Challenge Questions are selected and answered by you
when you enroll in the new security feature. If you answer the Challenge
Questions correctly, you're identity will be confirmed and you can proceed with
login. You can also let us know to recognize your computer for future
login.
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Q4: How will I know that I am not at a fraudulent
site?
A4: Previously, you logged into online banking using your
Login ID and Password. Now, you'll also use an Icon, and a phrase. Your Icon and
phrase help you to identify that you are on our Web site, not a fraudulent
look-alike site. Here's how it works:
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Q5: I am not an Internet expert. How easy is this
new security feature to use?
A5: Our new login solution is extremely
simple for anyone to use. You don't need to memorize anything new—just use the
site as usual and look for your ICON and phrase at login.
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Q6: Why has the login process
changed?
A6: Login has changed to protect the privacy and the
security of your personal information.
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Q7: Can I access my account from multiple
computers?
A7: Yes, you can still access your account from any
number of computers. If you login from a new computer or a public terminal, you
will just need to go through one extra step of answering a Challenge Question.
This helps protect you by keeping unauthorized people from accessing your
valuable information. There is no limit on how many different computers you can
use to login to your account.
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Q8: Why am I being asked a question when I try to
log in?
A8: We ask you a Challenge Question when we detect that you
are trying to log in from a new computer. This is to prevent unauthorized access
to your accounts. Since only you know the answer to the questions, we will know
it's really you. Generally you will be asked to answer a secret question only
when you login for the first time from a new computer. After you answer the
question, you will be asked whether we should remember this computer for future
logins. If you are using a public terminal, you will want to answer no.
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Q9: How do I register a computer for future
login?
A9: If you have not created your ICON and phrase, you will be
prompted to do so the first time you enter your Login ID and click the Submit
button before entering your password. During enrollment you will register your
computer while selecting and answering your Challenge Questions. If you have
already enrolled in the new security feature, you will have the opportunity to
register your computer after answering your established Challenge
Questions.
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Q10: What keeps somebody from stealing my ICON and
phrase?
A10: We only show you your ICON and phrase if you login from
your registered computer, or after you have answered a secret question. So, it
is not possible for an unauthorized person to get access to your ICON and
phrase.
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Q11: When will I establish my ICON and
phrase?
A11: If you have not yet established your ICON and phrase,
you will be prompted to do so the first time you enter your Login ID and click
the Submit button before entering your password. In addition to establishing
your ICON and phrase, you will also be asked to select and answer Challenge
Questions and register your computer for future login.
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Q12: Can I upload my own ICON?
A12:
No, you cannot upload your own ICON at this time. For security reasons, you must
choose from the 50,000+ ICONs we provide to you during enrollment.
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Q13: Can I change my ICON and phrase at any
time?
A13: Yes, you can change your ICON, phrase and Challenge
Questions by selecting the appropriate check box during login.
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Q14: What should I do if my ICON and/or phrase are
incorrect?
A14: Immediately call Customer Support.
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Q15: When will I establish my Challenge
Questions?
A15: If you have not yet established your Challenge
Questions, you will be prompted to do so the first time you enter your Login ID
and click the Submit button before entering your password. In addition, to
selecting and answering your Challenge Questions, you will also be asked to
create your ICON and phrase and register your computer for future login.
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Q16: Can I change my Challenge Questions at any
time?
A16: Yes, you can change your ICON, phrase and Challenge
Questions by selecting the appropriate check box during login.
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