S1 Enterprise Sales and Service Platform provides a robust set of transactional capabilities and embedded relationship management tools. With real-time information from all channels and advanced features that support selling, branches can significantly improve their visibility of potential cross-sell and up-sell opportunities, and have the tools to act on those opportunities.

Features

With a common, multi-channel architecture, the application provides access to all customer history, accounts, activity, and interactions. By providing a seamless, real-time view of each customer's total relationship, S1 Enterprise Sales and Service Platform helps branch personnel maximize sales opportunities and customer satisfaction. Highlights of S1 Enterprise Sales and Service Platform's enhanced features include:

• Customer profiles provide a single view of the customer across all channels from a demographic and financial perspective. Segmentation capabilities allow banks to optimize cross-selling and marketing strategies as well as differentiate levels of service.
• Intelligent case management capabilities allow routing, tracking, and managing of each incident to ensure exceptional customer service. Capabilities such as group case management allow critical customer issues to be addressed even if bank representatives are on vacation, etc.
• Real-time contact history enables branch personnel to see at a glance the customer's recent interaction with the bank, including problem or service requests the customer may have initiated through the bank's S1-enabled Web site. In addition, mood stamps and contact notes help bank representatives respond effectively with personalized service that enriches the customer experience.

For a more detailed understanding of S1 Sales and Service Platform, please contact us at moreinfo@s1.com, 1.888.457.2237 or 404.923.3500.