S1 Banking Call Center offers a full set of workflows, transactions and core services that meet the specialized needs of the call center environment. In addition to the core services found in the S1 Teller and S1 Sales and Service, S1 Banking Call Center provides the customer information, sales and service capabilities, process flows, reporting, and the fulfillment management that are exclusive to call center operations.

Features

• The product integrates with other call center technologies, including interactive voice response (IVR) systems, computer telephone integration (CTI) servers, and automatic call distributor (ACD) systems.
• The objects, engines, and client processes that comprise the S1 Banking Call Center are also used in the teller and sales platform products, so the branch and call center applications are one system.
• This makes it possible to share a common look and feel, which simplifies training and allow easy movement of personnel between channels.
• Furthermore, the S1 data architecture allows information to be shared naturally across applications, which, in turn, can facilitate communication between the branches and the call center.

For a more detailed understanding of S1 Banking Call Center, please contact us at moreinfo@s1.com, 1.888.457.2237 or 404.923.3500.